FAQs

No, you don’t need to be at home. Simply arrange access to your property and let us know about any specific cleaning requirements or instructions. Our professional cleaner will complete the agreed cleaning service and ensure your property is securely locked when they leave.

Payment is made securely through our website when booking your cleaning service.

Your booking will only be confirmed once payment has been completed. It’s quick, simple and convenient, allowing us to secure your chosen date and time.

If your cleaner requires additional time beyond the hours originally booked, the extra time will be charged at our hourly rate. Payment for any additional hours can be made at the end of the cleaning service by card or contactless payment, or we can provide an invoice with a secure payment link.

We’ll make sure you can choose whichever payment option is most convenient for you.

Absolutely! Our cleaners are pet-friendly and are happy to work in homes with pets.

For the safety of your pet and our cleaner, we kindly ask that you keep your pet in a safe, secure area while cleaning is taking place. This allows our cleaner to work safely and ensures your pet remains comfortable throughout the visit.

Yes. If you’re not going to be at home, simply write down any specific instructions or additional cleaning requests and leave them on the front table.Our cleaner will review your instructions and do their best to complete the requested tasks during the booked cleaning time.

If you need to reschedule your cleaning appointment, simply call Sparkle Home Cleaners, email us, or reschedule online. Our friendly team will be happy to help you arrange a new date and time that works for you.

At Sparkle Home Cleaners, we understand that trust is essential when allowing someone into your home. All our cleaners are carefully vetted as part of our recruitment process and undergo thorough pre-employment screening and we carry out regular performance reviews to ensure our team continues to meet our high standards.

 We always aim to provide a high-quality service, but if you’re not completely satisfied, please contact us as soon as possible and let us know what you’re unhappy with. We take all feedback seriously and will work with you to understand the issue and find a suitable solution. Your satisfaction is important to us, and we’ll always do our best to put things right.